Front Office Manager
Company: Radiate Hospitality
Location: Palo Alto
Posted on: September 18, 2024
Job Description:
What We Look For...
We are in search of a smart, friendly, customer and team oriented
Front Office Manager who will be responsible for supervising the
daily of operations of the front office team to help maximize
revenues, profits and professionalism, while providing an example
of attaining optimal guest satisfaction.
The Key Responsibilities:
- Be aware of projected occupancy, offered rates and demand in
the area and schedule and staff appropriately.
- Confirm arrangements for Priority Club Guests and VIP's are in
place, have a list of all VIP arrivals at hand. Greet each VIP or
similar guest personally.
- Ensure that the rooms department team members are ready and
implementing Legendary levels of service to all guests, engaging
both staff and guests.
- Monitor public facilities of the hotel, check bathrooms,
hallways lobby and parking lot for cleanliness and appropriateness.
Work with the housekeeping staff to make adjustments.
- Walk property regularly to ensure all areas are correctly set
and maintained for the guest, if items need attention ensure that
corrective actions take place, work with other managers,
supervisors and line staff.
- Maintain a log to record issues and notes for supervisors and
department managers to follow through during operations,
disseminate information from logs to all department managers on a
daily basis.
- Handle guest problems/complaints, keeping DOR informed or
deferring guests to DOR for handling.
- Be knowledgeable of all duties performed by the Front Desk
Agents, Reservations Agent, Bellmen, Front Desk Supervisors, Night
Auditors including computer and cashier systems, as well as the
reservations system including room rates and types of
accommodations.
- Cover desk, supervisor's responsibility when supervisors take
breaks.
- Monitor and maintain all hotel guest programs, i.e., Priority
Club Rewards etc.; assist in creating other hotel promotions.
The Model Qualifications:
- Bachelor's degree in Hospitality or Business or higher
preferred.
- Previous front desk, reservations, and/or hospitality
experience.
- Previous managerial experience.
Be Bold. Apply Now.
Like what you see? If interested, please apply now to be considered
for this position.
**Radiate Hospitality is an EOE M/F/D/V**
#J-18808-Ljbffr
Keywords: Radiate Hospitality, Daly City , Front Office Manager, Administration, Clerical , Palo Alto, California
Didn't find what you're looking for? Search again!
Loading more jobs...