Digital Specialist

Company: Foundation Building Materials
Location: San Francisco
Posted on: April 24, 2025

Job Description:

Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 6,000+ Employees and 340+ Locations across the United States and Canada. FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.Position OverviewThis full-time position is devoted to supporting internal and external digital transformation efforts at Foundation Building Materials, reporting to the Implementation Manager of FBM's Digital Assets. The focus of this position is 'selling' FBM's digital products (MyFBM), promoting adoption of FBM's digital assets, increasing digital sales across the company, conducting market survey & analysis, and providing training and implementation help to the branches.This position requires up to 50% travel within assigned regions and nationally (CA, OR, NV, WA, TX).Key ResponsibilitiesIn-Market Work

• Drive Customer awareness, activation, and adoption of FBM's Digital Assets, resulting in increased Digital Sales.
• Schedule and execute in-market branch training, sales rep training, and customer meetings.
• Cross-sell complementary product categories to existing accounts.
• Lead in-branch and on-jobsite events/demos.
• Provide eCommerce-specific data, insights, and opportunities to all FBM Branches, Sales Reps, and Sales Leadership, within the relevant and assigned FBM Regions.Digital Product
• Act as the primary conduit between MyFBM team and the branches.
• Participate in user acceptance testing (UAT).
• Assist with digital merchandising and digital product enhancements.
• Conduct voice of customers surveys and compile feedback to inform the digital product team for new enhancements, improvements, and future roadmap.
• Facilitate monthly meetings with RVPs, District Managers, and Local Digital Champions.
• Primary educator for MyFBM and digital connectivity within the region.Customer Service
• Ensure regional branches deliver a top-tier customer experience, proactively addressing and promptly resolving any customer service concerns and inquiries.
• Train and develop branch staff in maintaining prompt responses and ensuring adherence to FBM's customer service policies.
• Uphold FBM brand standards throughout the branches and showrooms.Qualifications
• Respected by leadership and peers, positive, and excited about moving the organization forward while embracing change.
• Strong customer service skills, comfortable with verbal and written communication, and can coach the local sales teams.
• Team player who is comfortable engaging and collaborating with employees, customers, and leadership teams.
• Technology adopter with a change agent mentality.
• Creative thinker, problem solver, self-starter.
• Sales knowledge and understanding of customer habits.
• Fluency in branch operations.
• Strong understanding of CRM and CSD.
• Expert in MyFBM.
• A friendly and supportive work environment.
• Well-maintained equipment.
• Excellent benefits including: Medical, Dental and Vision plans, 401(k).Compensation
• Base: $55,000 - $80,000 Annually (Depending on Location)
• Total Compensation (Base + Bonus): The successful candidate could reasonably expect a Total Compensation Package in the range of $68,750 - $100,000.Reports ToImplementation Manager of FBM's Digital AssetsFoundation Building Materials is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we ensure reasonable accommodations are provided to enable qualified individuals with disabilities to perform the essential functions of their job. If you require an accommodation during the application process or while employed, please contact Human Resources for assistance.Foundation Building Materials is an Equal Opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.
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Keywords: Foundation Building Materials, Daly City , Digital Specialist, Other , San Francisco, California